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Cancellation & Refund – Car Rental

Cancellation Policy:

We understand that circumstances may change, and you may need to cancel your car rental reservation. To provide a fair and transparent policy, we have implemented the following cancellation guidelines:

  1. Cancellation Notice:
  • Clients must inform us of any cancellation at least 30 days before the scheduled pick-up of the car. Notification should be made via email to our customer service team during our regular business hours.
  1. Refund:
  • If the cancellation is made within the required notice period (at least 30 days before pick-up), the payment in advance will be refunded by 50%. This 50% refund policy is also valid if the cancellation is due to unforeseen natural events or disasters (e.g., wildfires, floods, hurricanes, etc.) that significantly impact the renter’s ability to safely utilize the rental vehicle or reach the pick-up location.
  1. Late Cancellation or No Show:
  • If the cancellation is made less than 30 days before the scheduled pick-up or if you fail to pick up the car (no show), the payment in advance will not be refunded. Except if the cancellation is due to unforeseen natural events or disasters (e.g., wildfires, floods, hurricanes, etc.)
  1. Refund Processing:
  • Once the cancellation request is received and verified, we will initiate the refund process. Please note that it may take until 30 business days for the refund to be processed and for the amount to reflect in your account.
  1. Modification of Reservation:
  • If you need to modify your reservation, such as changing the pick-up or drop-off dates, please contact our customer service team via email as soon as possible. We will do our best to accommodate your request, subject to availability.
  1. Force Majeure:
  • In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or other force majeure events, we reserve the right to modify or cancel reservations without prior notice. We will make every effort to inform affected clients as soon as possible and provide suitable alternatives.

By making a reservation with us, you acknowledge and agree to abide by our cancellation policy. We recommend reviewing the policy carefully before finalizing your booking.

You are welcome to reach out to our customer service team if you have any further questions or require assistance regarding our cancellation policy. We are here to help to ensure your car rental experience is smooth and convenient.