Thanks for booking with www.thisismadeiraisland.com
If you are not entirely satisfied with your purchase, we’re here to help.
Cancellation & Refund:
You have 5 days to cancel any service before the date of the departure of the service. However, if you do not cancel before the 5 days, you will lose the payment/deposit for the service.
In case of operator cancellation due to bad weather or unforeseen circumstances, the customers will receive a full refund.
Once we receive your cancellation notice, we will inspect it and notify you.
If your return is approved, we will initiate a refund to the original method of
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Alternatively to the cancellation, the activities can be refunded or rescheduled to another date, as long as the client and the service provider are in agreement.
Transfer Taxes (when applied) will be charged over the refunds.
If you have any questions on how to cancel your service contact us.